Nederlands (Dutch) 
English (UK) 
Deutsch (German) 
We value our customers and strive to provide the best possible support. Here you will find information on how to contact us and answers to frequently asked questions.
Contact Us
Do you have questions, comments, or need assistance? Our expert customer service team is ready to help you.
Chat with Us!
- Weekdays: 9:00 AM – 5:30 PM
- Saturday: Closed
- Sunday: Closed
Send Us a Message
We are here to help during our office hours. Feel free to contact us!
Frequently Asked Questions
- How can I offer my device for sale?
Selling your device has never been easier. Go to our sell page, select your device, and follow the steps to describe your device. You will receive an immediate trade-in value. If you agree, fill in some details and send your package. - How is the value of my device determined?
The trade-in value of your device is based on various factors, including the model, age, (technical and cosmetic) condition, and specifications. By answering a few questions, the trade-in value is calculated within 1 minute. - How long does it take to get paid?
After receiving and inspecting your device, it usually takes 1-2 business days to process your payment. You will receive an email once your payment is processed. - What happens if I agree to the offer?
After you agree to the offer, we will send you an email. In this email, you will receive a free shipping label so you can safely send your device to us. We will also provide shipping instructions on how to send the package and where to drop it off for delivery. Once we have received and inspected your trade-in order, you will receive the agreed amount in your account within 1-2 business days.
